Who I have the same questioned this topic

Last Sunday, I added new line and requested trade-in.

After I was replaced the order, I received order confirmation email and received trade-in confirmation email.

Here is trade-in confirmation.

http://ecrm.verizonwireless.com/dm/download.asp?GUID=E4801FF9-6C81-A51B-7DDC-5B1D49325E15

But, still I didn't receive trade-in box shipping confirmation email and I can't search trade-in confirmation number.

http://www.verizonwireless.com/device-status/?recycleSubmissionId=8103080972

When I'm searching confirmation number, I'm getting "Please try again later. The system is currently unavailable"

I contacted  VZ CS dept through twitter, they said contact trade-in department.

So, I contacted Trade-in department and explained this saturation. They said go to store and ask to them. They can make my trade-in.

So, I went to store and explained this situation. They said they can't make anything and contact to CS team.

So, I contacted VZ CS dept through twitter, they said contact to trade-in department.

Everytime they said contact to other department and they do not try to resolve the issue.

Please advise how can I resolve this issue?