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Who I have the same questioned this topic

Cant make calls
jdeery10
Newbie

For the past two months my phone will not make or receive calls. I can Text, use data and use all other features but it simply won't dial. I have a prepaid Transpyre phone. I've raised the issue with customer service but apparently proper service isn't important to them as they have no interest in responding to my request for help and I've been unable to get anyone to help in store because I keep getting trouble tickets that claim a response in 24-48 hours with no followup so I'm just going to assume Verizon can't figure it out and doesn't care to help.

I've always been current on my plan and have paid to basically use text since I use WiFi most of the time anyway.

I lost my first Transpyre around January. My 2nd transpyre stopped turning on within a couple of months and so this is my third Transpyre and I'm tired of shelling out money for new phones which is what I suspect Verizon expects me to do to solve this current issue.

The store hard reset my phone and replaced the SIM card to no avail. Then had the nerve to ask me to put my SIM into a "friends" phone because they didn't have another phone that could text my SIM in the store. That was their final solution after I spent over two hours on the phone in their store with customer service who ultimately issued me a trouble ticket that they never bothered to update. That was sometime in July. So I guess I wont hold my breath.

So, since Verizon won't help, does anyone have a solution why a phone can't dial out but can still text, etc? Without having to buy yet another phone?

Thank you!

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Who I have the same questioned this topic