Who I have the same questioned this solution

I wondered if that was a scam message?  Seemed very odd that you would get a response so personal when clearly there are many of us dealing w the same issues.  I have no new information but did speak w this person from PrizeLogic yesterday and was told they are working on this situation for all of us and are well aware we are all very frustrated.  As mad as I am, and disappointed, I am still hopeful and will not give up.  He says they did receive my concern via the claim that I also filed with the BBB and they too are frustrated this all happened. 

One thought?????  Last week, when I was told by Verizon phone rep to drive into a store and that they cleared for me to exchange one of my VR's for a watch right there....which was wrong as well, having driven 2 hours round trip to do this.....this person in the store said what she could do for me...such a deal....was exchange my VR plus $100 and get a watch from them but I would have to agree to a 2 year $5/month contract for it....Most certainly that was not acceptable either since I do not want a second phone line nor the extra expense.  I am wondering if Verizon has sabotaged all of this realizing we were all getting watches and did not have to pay for the 3G service???  Anyway, I am not giving up!  I am still not opening up either of the VR boxes and am hopeful this will be satisfactorily resolved for us all.