IgorLA, we want to help get you pointed in the right direction as no one enjoys being separated from their device. What were you sending the device into repair for? Was this sent to the manufacturer specifically by chance? We never want you to leave Verizon Wireless and want to get you the answers you deserve. Please feel free to reach out to us directly: http://vz.to/1MWa2ew
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!