Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Who I have the same questioned this topic

My contacts keep getting deleted on my new phone

I switched to a new phone not too long ago. I had transferred all of my contacts although I initially had some trouble. I kept my old phone as a wifi device and active so I didn't disable the cloud or anything. I can still see all of the old contacts on my old phone. I can also see all of my contacts when I look at the Verizon Cloud on that old phone and online when I sign in.  On my new phone, I only have one contact (it's not new and appears to be the first one on my contact list) and the cloud only shows one contact. As far as I can tell I did not create a new profile when I logged into the cloud on the new phones once both are showing my number. Can someone help me figure out what is going on and how to restore my contacts on my new phone? This happened randomly twice now. The last time I was able to restart my phone and all my contacts magically appeared. I think it is something to do with the cloud backup.

Labels (1)
Who I have the same questioned this topic