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For months now, my iPhone 6s voicemail said it was full but wouldn't let me listen to old messages so I could delete them. I know this is not the phone's problem because today I upgraded to the iPhone 7 and am still having the same problem. When I dial 1, it says my voicemail is full and to delete old messages to create room for new messages. I'd like to do just that, but it doesn't play any messages for me to delete. There is also nothing in the voicemail tab when I hit "phone" on my iPhone. Please help! It's frustrating going without voicemail!