I really enjoy the chat option for customer service... but I always click the email button so I am sent transcripts of my conversations, and I never get them! I now NEED access to these transcripts for my records... the first rep I talked to said they are able to see them but can't send them to me. What is my next step? How can I get these?? I need them to iron out my reasoning for purchasing a device and to ensure I am being billed correctly.
