Who I have the same questioned this topic

What's the deal?  I have an S5 (using it as a backup), and one day last week my voicemail notification icon stopped showing up.  Not surprisingly, it started after I declined paying $2.99 a month for Visual Voice Mail.  Does anyone know what happened to Basic Voicemail? Do Verizon customers have to pay for voicemail now?  I've seen other threads on this, and all the Verizon Customer service reps say is all you have to do is call your voicemail and select Option 4, then Option 1 (turn on or off vm notification).  But there is no Option 1.  It too has suddenly and mysteriously just disappeared.  So obviously customer service are clueless. 

Can anyone shed any light on this? Thanks! j