Who I have the same questioned this topic

My 4G network extender won't get past step 8b. I called Verizon and gave them the MAC address and they said it is a known issue. Can I get some information as to when this issue may be resolved? It looks like it has been going on for at least a week.  I'd like to know why a product that was ordered from Verizon is not working with Verizons network.  After waiting on hold for about 30 minutes, the first tech kept on asking me if I was reading the MAC address wrong.  He then sends me to a level 2 tech who did the exact same thing.  I finally found a post about it from 9 days ago and he looked into it.  It seems that there is a major ticket bug issued for this problem and barely anyone in technical support knows about it.

Has anyone else received any information regarding this issue?  This is extremely frustrating.