I have contacted Verizon Wireless chat reps 4 times over the past month to cancel my service and every one of them keeps me on the line for at least 2 hours. In addition, each one looks at the chat log from the previous rep and apologizes that the previous rep gave me incorrect information or processed something wrong and to just give them a chance to talk to their manager to get approval to fix my account.
I just want to cancel my service because of the documented deceptive sales practices of Verizon. Why is is so hard? Do they really expect a customer that they tried to cheat to agree to stay with them?
