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Why is it so hard to cancel my service?
Enthusiast - Level 2

I have contacted Verizon Wireless chat reps 4 times over the past month to cancel my service and every one of them keeps me on the line for at least 2 hours.  In addition,  each one looks at the chat log from the previous rep and apologizes that the previous rep gave me incorrect information or processed something wrong and to just give them a chance to talk to their manager to get approval to fix my account.

I just want to cancel my service because of the documented deceptive sales  practices of Verizon.  Why is is so hard?  Do they really expect a customer that they tried to cheat to agree to stay with them?

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Who I have the same questioned this topic