Who I have the same questioned this topic

This has been driving me mad and I cannot figure out what to do.

I just started using Verizon Messages+ on my Galaxy S6 Edge. Love it. It's a great app.

I pull up the Verizon Messages on the web app. No issues. Messages are there and contacts sync with Verizon Cloud.

I pull up the Verizon Messages desktop app on my Windows 10 laptop. Everything works fine, *except* my contacts do not sync. Not only do they not sync, there isn't even any way to ADD contacts. And half the time, messages I send elsewhere don't update on the desktop app -- such as right now.

Why is this happening? I backed up all of my contact to the Verizon Cloud. It obviously worked, because the contacts show on the web app -- just not the desktop app. AND my messages on the desktop app won't sync, and there's not even a way to force sync like there is on the web app.

Help! This is driving me INSANE!