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iPhone voicemail transcription not working
Simplynando
Enthusiast - Level 1

So i just made the switch from AT&T to Verizon. I got the exact same phone (iPhone 7 Plus in Jet Black) and i even ported over my number. I restored from a backup and my voicemail were all still there (including their transcriptions in the phone app). However, whenever i get a new voicemail now, i do not get the transcription. I reset my network settings, and nothing. I completely wiped and restored my phone and set it up as a new phone and it's still not working. I don't want to pay to have my voicemail transcribed and sent to me via text, i want the basic iOS app to work as intended.

How can i get this basic feature working? It worked fine when i was on AT&T! My phone is currently updated to iOS 10.2.1 and Apple couldn't find an issue, they said it was a carrier side issue!

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Who I have the same questioned this topic