I was told last year that I was eligible for a promotional discount since I wasn't interested in upgrading my phone. This is the problem with automated bill pay, I never paid attention that it was never applied. Now, when I see that it wasn't applied, I'm told that the promotion has ended.
I'm pretty [Removed] sure that if I had a discount that was to run for 1 year, you would be right there on the 13th month to discontinue it.
When I brought this up in chat to your support, I was passed to three different support people; the last of whom, did nothing but 'update my account notes'; give me the customer support line; and terminated the chat (text below). Of course when I called the 800 number, they don't have the notes. There is nothing liek being passed around from one support to another wasting my time, to really pass me off.
In my opinion, your people informed me of a discount, but never applied it to my account. You owe me that discount for the period that the promotion ran.
Your $25 "inconvenience allowance" offered by your phone support is hardly going to keep me as a verizon customer. Nothing irritates me more than the feeling of being cheated. Worse that it is due to your own incompetence.
Sprint makes a very strong case for switching plans. Let's see whether you value me as a customer. If I don't get a satisfactory response by next billing cycle, May 2017, I'll go the hassle of switching.
Paul[Removed]
[Removed]
inappropriate content, chat transcription, and personal information removed as required by the Verizon Wireless Terms of Service
Message edited by Verizon Moderator
