i want to describe to whomever is responsible for customer service mgmt for new fios installation of new STB I called support and worked with Emploee of the name Kelson number Z576787. he was the best technition i have ever had for any troubles. his abilities and patience with me was outstanding. this is a recommendation to reward Kelson for a great job. John rinker 732-929-9751 i am a retired Verizon employee, we need more employees like Kelson