Anybody get slapped with late fees because of delayed US Postal Service?
Pops1234
Newbie

My recent bill included a 'One Time Charge' - $5.00 late fee for payment past Dec 8 due date.

Bill was mailed 2 1/2 weeks prior to due date and my bank says the check was deposited by Verison on Dec 15th.  I have never had a late payment - EVER.   

I understand the post office was been extremely late with a lot of mail. Is is fair that I have to pay a late fee due to delays with the US Postal Service?  How do I know when Verison actual received my check?

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vzw_customer_support
Customer Service Rep

We would like to see what's going on there. We know things are different right now. Let's get to the bottom of this. Please send us a Private Note for assistance.

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bgstorrs949
Newbie

Verizon is claiming the post office delayed my payment by over 10 days.  I checked with the post office and they claim mail is not being delayed.  So it seems there is a push by Verizon to get us to sign up for direct payment.  Maybe it is time to check to see if other carriers are doing the same thing.

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vzw_customer_support
Customer Service Rep

We want you to be able to make your payment using the payment method of your choice. Allow us to take a closer look at your payment and billing details. I've sent you a Private Note. Please reply at your earliest convenience. -Kia

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bgstorrs949
Newbie

I got my first late payment fee.  I do not believe the Postal Service is delaying mail by 11 days.  I seems to be a push to get us to sign up for direct payment.

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Airman720
Newbie

You should be able to contact customer service or financial services and they should be able to rectify this situation for you.

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oldandtired
Enthusiast - Level 1

This is the second month this has happened to me.  Payment was mailed two weeks ahead of due date in December, but payment was not credited for over a month.  Payment for January was mailed the day the bill came, again two weeks ahead of due date, as of today payment has still not been credited. I have been a Verizon customer for almost 45 years and a wireless customer for approximately 20 years. I have NEVER missed a payment. Other utility payments are getting to providers on time, including home phone and internet through Verizon, only Verizon Wireless is being delayed. I doubt that the post office would hold only Verizon Wireless hostage! I wonder if this is a ploy by Verizon Wireless to force everyone to use online payment?

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vzw_customer_support
Customer Service Rep

oldandtired, we understand the importance of making sure your monthly payment gets applied on time. We are sorry to hear about your experience. To avoid late fees, you will be able to process your payment online. Please review additional methods on how to pay your bill by following this link https://vz.to/2sV4i46. 

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oldandtired
Enthusiast - Level 1

I believe my thought about being forced to use online payment has just been answered.

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vzw_customer_support
Customer Service Rep

Allow us to clarify, We do have other payment methods, such as in store. What can we help clarify?

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oldandtired
Enthusiast - Level 1

I live in a very rural area.  Nearest store is 30 miles away.

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oldandtired
Enthusiast - Level 1

I would like to be assured that my payment is being processed when it arrives and not left sitting around somewhere until it accrues late charges or the forced use of online payment.

 

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vzw_customer_support
Customer Service Rep

Thank you for those details. We can assure that payments are processed as they are received. We hope this helps.

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bgstorrs949
Newbie

I too was hit with a late fee for the first time.  I does seems we are being forced to sign up for direct payment.  Time to look of a service that does not do this.

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Tigerstep
Specialist - Level 3

Verizon was founded in 1983 and wasn't Verizon until 2000, that isn't 45 years ago.

Second, why are you sending paper checks during a pandemic? It takes under 2 minutes to pay online or through the app and less than 4 using the automated system. There isn't a valid reason not to pay through other means. Even my non tech savvy mother in law in her 60s pays bills online just fine.

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oldandtired
Enthusiast - Level 1

You are right...I started out with Bell of Pennsylvania which was eventually bought out by Verizon.  I am a retired postal worker trying to save jobs for postal workers.  I also have Verizon internet which is very unreliable in my rural area...dsl here...no broadband...dropped at least 5 times a day. Maybe your 60 year old mother-in-law could teach my husband, who is in his 70s how to use online bill payment.  As I have stated I am too old and tired!

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oldandtired
Enthusiast - Level 1

also I have a flip phone...no smart phone here.

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vzw_customer_support
Customer Service Rep

We definitely aren't trying to make you feel forced to pay online, I assure you. Payments are posted on the day received. I do have a suggestion, though, since the USPS has had a heavy load lately. In the interim, if you dial #PMT (#768) from your phone (flip phones, too), you can follow the prompts and pay the bill using our automated system on the call. You don't need to use the My Verizon application or website to do that. I'm sure you'll find that once there are no delays with the USPS, you can go back to sending a check. Does that information help? 

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bgstorrs949
Newbie

Yes Verizon seems to be using late fees to force customers to pay on line.  Time to look for a new phone service.

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Geb3679
Enthusiast - Level 1

This is exactly my situation. I mail a check usually at the post office the day after I receive the bill which usually allows 14 days for the check to arrive and be processed. This past month, I mailed check on Sept 28 and it was not credited until Oct 21. I too suspect that this is a fraudulent move to force me to pay online. My other bills paid by check are credited on time. This is not a post office problem. I live only 350miles from the Verizon accounting office in Newark NJ.

2vld
Enthusiast - Level 1

I too am trying to support the USPS by sending my bills by mail - old fashioned or not. I totally agree that blaming USPS is a cop-out from Verizon. I got slapped with the late payment on my last invoice even though I also send the bill payments the next day I receive them. Verizon is the only one (from utilities to credit card payments etc.) that cannot seem be able to process the payments in time. It also seems that I'm receiving the Verizon mail statements later and later after they post online, which makes one wonder if we are intentionally being shorted out of time. This month I'll see how long it will take to get the Verizon bill. I got the next online statement email notification today. 

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