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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
FaceBook Messenger the only way to chat with Verizon?

Why is Facebook messenger the only way to chat with Verizon support?



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Re: FaceBook Messenger the only way to chat with Verizon?

I was just having this same problem! 
It has the "link" to chat with support, but the link doesn't actually work for me at all, and the only link to support that works is through the FB messenger. 
It does also mention that chat/messenger does not work on Sundays, so I wonder if that influences the chat option. I'm going to try again on a weekday and see, I guess.