Filing a Complaint

[JohnRenken]

To Whom It May Concern, 3 weeks ago a Verizon Customer Service Rep and Manager reviewed my account to find out I have been overcharged for at least the last 8-9 months by double and sometimes even triple.  They immediately set in motion a refund of my last payment and a credit.  However it was denied without communicating to me why.  I have repeatedly asked for my bills dating back to October 2020 and they have refused to mail them to me.  Most recently while trying to fix this massive mess up I have been on the phone for 13 hours.  7 yesterday (9/6/21) and 2 today (9/7/21) and the line has been disconnected a total of 7 times.  I have spoke to every department who blames some other department and my latest is after being on hold for 45 minutes they transferred me back to the original automated system.  As of this morning if my issue is not resolved I will immediately begin legal remedies.  My business email is [email address removed per the Verizon Terms of Service].  

[Ann154]

Can't you download copies of your old bills dating back 18 months from your MyVerizon account online?

Who in your business was responsible for reviewing your bills before you pay them?

If you were requesting a refund for the several months of overcharge, that isn't normal policy. Most times you can get a one month's worth of credit/refund. 

[vzw_customer_support]

JohnRenken, thank you so much for reaching out. We would love to take a closer look at the details of your wireless account. I've sent you a Private Note. Please respond back to that message. -Kevin