problems with new Verizon apps
thetick1234
Specialist - Level 1

The remote app worked great until the Oct 18th update.  It does not display the channel up/down volume buttons any more.  It also has an extra row of remote/widgets/keyboard that does nothing.  Can I go back to the old version that worked great?

 

The My Verizon app has all the details cut off with no scrolling or zooming?   It's horrible since I can't even read most of the data.  What good are these apps if they don't have the basic of functions working and have very fundamental problems my two year old can find.

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ArnettH_VZW
Verizon Employee

Hello thetick1234,

 

I LOVE remote apps for smartphone! I'm always losing remote controls around the house and remote apps are an excellent solution to this popular household issue. May I ask which remote app are you using? In most cases, returning to a previous version of an application isn't optional. I would recommend contacting the developer of the app to see if there are additional options available for you, other than downloading another remote app.

 

As far as the My Verizon app, I can certainly assist with the functionality of this app! May I ask what part of the app were you trying to scroll through? Are you able to successfully scroll on other apps on the device? I logged in with my Droid Bionic & I was able to successfully navigate through my account options. If the navigation issue is still an issue then I would recommend uninstalling the My Verizon app and reboot the device. After the device boots up, reinstall the app from the app market or app store, depending on what device that you have. Once the app is re-downloaded, please retest and share your findings with the community, just in case additional assistance is needed.

 

Thank you...

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thetick1234
Specialist - Level 1

The remote app is the Verizon FIOS Remote app.  I sent a feedback message from my phone and have heard nothing.   How do I contact the other since Verizon Support and Verizon Wireless stated they do not offer support for the apps.

 

Concerning  the data being cutoff without zoom or scrolling, it's all fields with the Overview, TV, Internet and Phone pages with the My Verizon app.  I removed the application and reinstalled and I still have the issue.

 

How do I contact the authors of the apps since I sent feedback through app with my phone and have never received a response or even an acknowledge of my feedback?  I'm on the LG Enlighten which I really like and only have problems with the Verizon FIOS Remote and My Verizon Apps.

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