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New Notification after restarting phone "SIM card not from Verizon"
WK121
Member

I am using a TCL 10 5G UW. I have had this phone for a couple years. Tonight, I restarted my phone and now it shows a notification that the 'SIM is not from Verizon'. I repeat, I bought this phone from Verizon, have had it in service for a couple years, have not changed anything about my account or my phone. I simply restarted it and now I have this notification. Why?

Re: New Notification after restarting phone "SIM card not from Verizon"
vzw_customer_support
Customer Support

That would be a nuisance; I agree. You share that the device was powered off and on. How often does the message appear? Once dismissing it, does the phone work as normal?

 

-David

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Re: New Notification after restarting phone "SIM card not from Verizon"
WK121
Member

The phone does work without any issues although every time I power off and back on the notification appears. I powered off the phone and removed the SIM card to check the condition of the contacts and all looks very good. Reinstalled, powered on and "Ding", the same notification appears. Every time I restart the device. 😞

Re: New Notification after restarting phone "SIM card not from Verizon"
vzw_customer_support
Customer Support

WK121,

 

Are you using a SIM card that was first activated on a different phone? Does the SIM say VZW 5G on it? Do you have a prepay account with us?

 

-Christopher

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