Would someone from @VZWsupport ever ask for my billing password?

[Yeehaw404]

In a DM, this actually happened.

What is your policy, Verizon?

[HappyHelper]

Were you asking them for help with your account? They can't access your account to help you without your password or SSN.

[boxermansr]

If you legitimately contacted them on Twitter, and they need to check your account to verify, etc, then yes they will ask. I've had this happen before, but it's only been where I've asked them to check into something for me (where I'm not in the rush to need to call, etc), never just a random request for it.

[Yeehaw404]

My account is fine, it's my phones with issues.

In any case, twitter is not a secure form of communication, DM or otherwise. Verizon should know better.

[Ann154 · Accepted solution]

Yeehaw404 wrote:

My account is fine, it's my phones with issues.

In any case, twitter is not a secure form of communication, DM or otherwise. Verizon should know better.

The reps would ask for the billing password in the Direct Message system on the Verizon Wireless Community forum as well in order for them to access your account to review it or make changes on your behalf. It is the same process as if you called customer service at 1-800-922-0204 or *611 from your phone.

[Yeehaw404]

On Verizon's community forums is one thing, their domain, their playground, their security, their responsibility. Twitter is none of these.

[Ann154]

Yeehaw404 wrote:

On Verizon's community forums is one thing, their domain, their playground, their security, their responsibility. Twitter is none of these.

Then respond to the Twitter message you will only send such personal information through the forums DM system. Are you following any of the reps who posted in your other discussion? Did they send you a follow request in the community? Did you accept the follow request? Did they accept your request?

[vzw_customer_support]

Yeehaw404,

Security is a top priority, and I thank you for asking about this before providing this information. Yes, if we need to review your account for any reason - including troubleshooting your phone (sometimes we find, for example, that you aren't able to get phone calls because call forwarding was enabled by accident. Many times we want to review replacement options and need to see if you're within the manufacture's warranty or what type of insurance you have before offering a solution) - we will request your billing password or the last four digits of the Owner's SSN if no billing password was created.

I assure you, we would not request this information if it was not needed. Our Twitter handle is @VZWSupport, so that is the only one I would ever provide this information to. As an alternative, we can give you a call and request this information over the phone if you're more comfortable doing that. Also, anything that is dealt with through Twitter can also be discussed through Direct Message right here on the forums. Whichever way works for you will work for us!

SarahO_VZW
Follow us on Twitter @VZWSupport