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Winter Storm Toby Update
Nilsa_VZ
Community Manager
Community Manager

We are working hard to restore service to our customers still impacted by the recent storms. If you believe your service has been impacted, you can check for weather-related service issues at verizon.com/outage.

In the event of a power outage, here are some quick tips to get you back up and running once your power is restored.

  1. To fix most issues, unplug your Verizon equipment, and plug it back in.
  2. Didn't work? You may have to reset your Optical Network Terminal (ONT) by following these instructions.
  3. Still no luck? Access the My Fios App via a mobile device or visit verizon.com/outage for answers to common questions or to submit a repair request.
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