My new Apple iPhone 6 doesn't connect to wifi, nor will it accept the password for it. Other devices in our household do connect with no problem. Sometimes it does succeed, but it won't stay connected. What can I do to resolve this problem? I have tried the troubleshooting suggestions of turning the phone off and on, and resetting the newtwork connections. Nothing works. What else can I try?
kshaw9680, we want to make sure your new iPhone is working correctly with all of it's features. Are you able to connect your iPhone to other wi-fi networks outside of your home? Do you get any kind of error mesages when you try to connect to the wi-fi? Also, have you tried to forget the home wi-fi and re-add it? http://spr.ly/6581BHI2B Please keep me posted.
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1) Make sure you have the latest iOS version update on your iPhone (Settings/General/Software Update)
2) Make sure your wireless router has the latest firmware version updated
3) On your phone, reset network settings (Settings/General - scrolls to bottom/Reset/Reset Network Settings). After this step you will need to re-enter all you bluetooth and wifi passwords, but nothing else is erased. Do step 2 and 4 before you re-enter the passwords
4) When you do #2, also unplug your router for a minute and then plug it back in.
Resetting the router and updating firmware work even if other devices are connecting to the router no problem. I have seen this many times.
It took me a long time to work on this, but I did finally succeed today in connecting my device to the Wifi. It was a problem with our network itself. Thank you for your suggestions.
I finally connected my device. It was a problem with our network, which was strange because my laptop had no problem connecting and that threw me off. Thank you very much for your suggestions. I'll keep a copy for future problems.