Calls breaking up - Help
knightdl60
Enthusiast - Level 1

Has anyone started having problems with Verizon service lately?   For some reason all my calls are breaking up really bad. 

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21 Replies
Cagirl2
Newbie

My husband having same issues with his S9.  I have the S7Edge and when he calls a lot of times hes very broken up.  He drives truck so this is a problem.   A couple other drivers also having same problems.  Alm have Verizon.  Boss has Nextel and everyone thinking of switching to that as he never has service  issues.

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vzw_customer_support
Customer Service Rep

The last thing we want is for you or your husband to have to consider switching providers, Cagirl2. It is essential that calls work without being broken up. When did all this start? When you speak with others on your S7 Edge, are those calls also broken up?

 

GeorgeS_VZW

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Gawi
Enthusiast - Level 1

I've been having service problems for months.  I've been a Verizon wireless customer for longer than I can remember and have always had good reception.  Now it's terrible.

I reported the problem to Verizon Wireless and they just sent me the results of their 'investigation'.  Basically they admit that there is a problem but they won't fix it.  But, hey! I can purchase a piece of equipment to boost the signal.  How convenient.  After sending their report, they followed up with a notice that they are increasing the price of their cloud service.  Lol.

Needless to say,  I'm switching providers for better service.  Verizon obviously doesn't want my business.

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lzrnurse
Newbie

I am in exactly the same boat.  I guess I will go to another provider also

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vzw_customer_support
Customer Service Rep

lzrnurse, I have sent you a Private Note so we can look into your calls.  Can you please respond to our Private Note to continue

-Santo

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CLed1024
Newbie

I've been having this issue for about a month now as well it's super frustrating.  I can hear people fine but no matter where I move in my house people can't seem to hear me.  Doesn't matter if I have the wifi on or off and I have full bars but no one can seem to hear me.

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vzw_customer_support
Customer Service Rep

CLed1024, we never like to hear that you have come across issues with your calls. Allow us to look into this for you. Is this only happening while at home or other locations as well? Is it happening indoors and/or outdoors? Is it just your line or others as well?

 

ChristineK_VZW

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CLed1024
Newbie

Mostly at home/indoors. I know I'm not the only one in the area having this issue.  I've had multiple friends in the Philadelphia area (including my roommate) saying they're having the same issue.  I can hear the other person totally fine that I call, but it seems like whoever we call can't hear me.  this is happening on every single call I've made in the last 3 weeks or so.  

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vzw_customer_support
Customer Service Rep

CLed1024,

 

Thank you for those added details about your calling experience. Now, what's the make and model of your phones you're using with us? Also, when you're outside your residence, what's the quality like when you take calls? Lastly, when you're on the calls, what (if any) audio accessories do you use (headphones, wired, wireless, speaker with mic, etc.)? 

 

RyanC_VZW

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CLed1024
Newbie

Hey!

I have an iphone 7.  It seems like my calls are fine outside my home for the most part, although I don't make many calls outside of my house to test it out.  I always just use my phone, no audio accessories. 

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pris77
Newbie

Thank you all for responses, my issue was fixed by installing a booster, no more breaking up.

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nekrum45
Newbie

was the booster an additional one time charge?

 

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vzw_customer_support
Customer Service Rep

Nekrum45, it sounds like you have some questions regarding the Network Extender. These devices are available at https://www.verizon.com/products/samsung-4g-lte-network-extender-2/?adobe_mc=MCMID%3D620258361275852...  They are a great way to improve indoor coverage with a connection to an always on high speed internet. The Network Extender does not have a monthly plan cost, use cost or contract. Does this help to explain?  LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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mfgade
Newbie

wifi booster page No Longer Available.

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vzw_customer_support
Customer Service Rep

We can definitely get you the updated page. Please see this link for more details about our Network Extender: https://www.verizon.com/support/4g-lte-network-extender-faqs/ .

EllisandraC_VZW

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MARHEN29
Enthusiast - Level 1

Both of our phones have horrible service.   I have iPhone 7S and my husband has an Android Moto.  Both break up sentences to callers and my husband even gets dropped calls.   Our service after many Years with Verizon has really gotten bad.

Marjorie

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vzw_customer_support
Customer Service Rep

This is never the experience that we want you to have with your service and we want to help in any way we can. We do recommend that you delete the previous message that includes your phone number. Are calls the only service that are being impacted? What happens when you send a message or use data? 

 

RogerZ_VZW

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vzw_customer_support
Customer Service Rep

Having quality cell service is essential nowadays. I'd be glad to help. To best assist, I'd like to gather some details. Where are you located (city, state)? How are the other services (texts, data)? Do you know of others?

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ptran66
Newbie

Hi, 

 

I have this issue with my phone calls and facetime. I have over 468.2 Mbps download speed and yet my facetime still cuts out, freezes, robot like. My phone calls are awful, people can never hear me because it cuts out so bad. I am based in Houston, TX. This happens when I drive, am in my home, everywhere. 

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vzw_customer_support
Customer Service Rep

That is indeed strange that this happens both on your phone calls, and with Facetime, ptran66. Both of these services use different technology, and the download speeds you're getting are certainly more than capable of handling Facetime. I'd like to gather some additional details so that I can help get this fixed. When did this issue first start happening? What upload speeds are you getting with the same speed test? Can you share the nearest cross streets in Houston where this happened most recently? JosephE_VZW

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