Can't receive incoming calls
Enthusiast - Level 1

Called Verizon for the last 3 days

On hold each time for 20-27 minutes was hung up on several times each time I call back have to go through telling support the same thing over and over when they can just look at my notes was told to do a hard reset and call back since I was on the device and didn't hav a secondary phone

I did this and the stupid thing still doesn't work

I don't like paying my good money for crappy service!

I need my phone in case a job calls for me!!

Labels (2)
Re: Can't receive incoming calls
Customer Service Rep

We want to ensure you stay connected. Are you able to call out still from the device? Do you still receive text messages fine?

Re: Can't receive incoming calls
Specialist - Level 2

    Cookieteetee1975, let's also check on a couple of things. Make sure the ringer/silent switch is not in the OFF position. It's a small switch located in the upper left corner of the iPhone. If it's in the OFF position you'll notice a red color. To turn it ON it has to be pushed toward the screen.

  Also go into Settings > Do Not Disturb > Manual - make sure that it is " not toggled ON". If it's showing in Green it is ON.