I purchased a home 1 1/2 years ago in SMITHFIELD RI. I immediately started dropping calls. I called Verizon and spent hours, which turned into days on the phone with this problem. We went thru everything… shut off phone, turn off Wi-Fi, reset phones, etc .. they even sent me an extender. NOTHING I MEAN NOTHING WORKED !! They basically said 🤷🏻♀️ We don’t know. I would call verizon cellular and they would blame FIOS … and FIOS would blame Cellular.
We have 2 brand new 13 plus iPhones and 2 brand new X plus iPhones in the home. And they still drop 3-4 times on each CALL!! While I was on the phone with customer service for days it would disconnect me numerous times and they would never call me back!! IT WAS DRIVE CRAZY!
I am at the point I just don’t know what to do.
We even bought other extenders called EERO’s …. And they haven’t helped.
can anyone help????? PLEASE PLEASE PLEASE
Desperate for help
I live in central NJ - My old phone did the same thing so I went to Verizon a week ago and bought a brand new iphone 13 max pro. No matter where I am (home, friends house, work office, in a store) when I have a conversation it still keeps cutting in and out and drops calls a few times a day. I often have conversations for work that are urgent (I work in a medical diagnostic company) and cannot have calls dropping on customers. I am starting to think I need to look at other carriers. I have a handful of friends with the smae issue that also have Verizon. None of the things Verizon says to do works. It is hard to not be able to depend on a service I have had for many years.
Same problem here since I got my 13 Pro Max. I'm a small business owner and having frequent drops. The only thing that fixes it (temporarily) is to restart the phone. Probably has something to do with 5G, which my area does not support yet.
Hello cyberwiz1994,
I depend on my device every day and would be concerned too if I were having any problems. We are here to help! What zip code are you in? Are you only having issues in one location? What does it show for service when you have issues with your calls?
-Christopher
I had a 13-pro max. doing everything all of the above comments were experiencing. I was told it was the 13 model, so of course the day the 14 came out I bought 2, one for myself and the other for my husband, Call failed, just plain ole disconnected, no service. It can't be the sim card, its brand new, I have put into airplane mode and then turned it back off, reset network connections, hard reset, erased and started again, turned on wi-fi calling then turned it back off. Cellular data options roaming om Voice and Data 5G auto. I don't know what eSIM card is, but default setting is off. I have been with Verizon over 20 years, long before they even sold Apple products. a business account that has 41 lines. I just recently took mine and my husband's devices and put onto a personal account. We have lived in the same location for 25 years! NOTHING has helped, Verizon will not acknowledge that there is an issue - try this - try that- if it doesn't work-check back with us. Service used to be good but over the past few years, it has gone down. One person told me they were closing down the regular towers and replacing with 5-G, I don't believe that either or service would be getting better. We try and go outside in the clear sky and then it gets worse. 30157-Dallas, Ga. We own 3 businesses, have elderly parents out of town in nursing facilities, my husband travels and then can't get me. Wi-Fi is on but not for voice calls. on the 14 -there are other settings that I don't understand the meaning. You can say you're frustrated or that you understand - but you really don't unless you have experienced this drop-in service. Chats get old because you have to repeat yourself constantly, live voice support is usually not available. I don't know what else to do.
Hi there. We never want anyone to feel this way. Please send us a PM/DM for assistance, so we can assist with getting your phones active/runnining properly. I understand the importance of relying on your service to work at all times.
*Heather
It's extremely frustrating and disappointing when you KNOW there has been a change and it is not a good change and they refuse to say anything about it or acknowledge it. I don't want to have to call or go to a store and wait forever for "support" you know won't fix the problem because the problem is NOT my phone, it's their service! I am lucky if I have one bar when I used to see 5G or 3-4 bars all the time in the SAME location.
Our goal is to provide you the best experience. Please allow us the opportunity to provide you with the help you deserve. To get started please send us a Private Message.
>Bris
What good is it to keep sending messages and still not have your phone work?! I’ve had reps on the phone, they have me reset my network settings, restart phone, etc.. the non stop digital calls that sound like a rotary phone being dialed or constantly dropping calls.. ever since 5g came out it’s been a nightmare! I’m looking into switching carriers because of this!
Hello! We do understand the situation. To further assist you, I will be sending you a PM, so we can check this together and find out the best resolution.
>Lara
Been on the phone for 2 days about this same problem. I-Phone 13 drops calls. Calls to customer service is dropped and I have to go through the whole setup again.
And for no reason. It's all blah blah blah... They understand my frustration, lol.
It's frustrating to pay for the most expensive phone service for over 20 years and not not get my money's worth. THAT'S ABOUT TO CHANGE. T-Mobile has my attention.
If you know how to fix this you should publish it here. I don't want to have to go through hours of customer service again... for no reason.
I'm sorry you've been having issues with dropped calls. It can make it hard to troubleshoot over the phone, but luckily there are multiple places online like here we can help. As we, of course, don't want this to cause you to feel frustrated or leave. Can you share with me where you've been having these dropped calls? Is it happening more indoor or outdoors, and when did this begin?
-John
We definitely want to help you out with your phone call issue, as I know how important it is to be able to make a call. Please provide us with details such as when this first started, if you get any messages when the call drops. ~Peter
We haven't heard from you in a while, and wanted to make sure that you know we're still available for you here. Please don't hesitate to share more details regarding your call experience so that we can help get to the bottom of this issue.
~Izzy
Hello,
I too am having the same problem. For some reason the phone will not switch to office internet, it stays on verizon.
We are here to help you with the phone not connecting, Helpme57. What is the make and model of your device?
-George
I am currently experiencing this same thing with my Moto Stylus 5G. Every day I completely lose service upwards of 4 times a day. This is affecting my business but it's all shrugs and I don't know. I even upgraded my phone to hopefully fix the problem. It seems worse
I have called repeatedly about my phone constantly dropping call. Verizon customer service has been awful. My phone has already been replaced, SIM card replaced, new eSIM, network reset, and every other possible fix but nothing has worked. At this point, I want out of my contract so I can find a reliable service provider.
Lavivian, the last thing we ever want is for you to have any problems with your service, and we'd like to help you find a solution to this ASAP. Please be on the lookout for a Private Message so we can help.
~Jesse
I am having the exact same problem. Calls consistently dropping, signal rolling in and out no matter where I am, indoors or out. I recently switched to Verizon because I was told that the service was better for my area but now I wish I had stayed with T-mobile. I am so frustrated. I can't keep restarting my phone 5+ times a day just to make phone calls.
PupLuvR, we're so sorry to read that your service has not been what you were expecting. We're thrilled to know you recently joined the Verizon family, and we certainly want to make sure we help find out what's going on with your calls. I know you mentioned this happens indoors and outdoors. To clarify, is it only one specific location or multiple areas? What signal do you see on your phone when signal fluctuates?
~Izzy
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