Faulty charging port
Katlever1
Newbie

If I was to do an upgrade with my current phone that has a faulty charging port will they be able to transfer my information from my old phone to a new phone? My charging port doesn’t work at all I have to use a wireless charging station to charge it up. 

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vzw_customer_support
Customer Service Rep

Hi,Katlever1! Thank you so much for reaching out Verizon. It will be my pleasure to assist you today, in order to provide you a better support, can you please allow me to enter to your account clicking on the link below?

 

 

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

 

>Alejandro

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