Forgot to erase old phone.
Mooches
Enthusiast - Level 2

I just purchased a new IPhone 14 and transferred all my info onto it but then realized that I didn’t reset the factory settings or remove Find my iPhone info from my old phone.  I still have the old phone and was wondering if it’s ok to activate it again to do this and then switch it back to the new phone since I won’t  get the promotion involved when I bought the new phone if it’s not erased.

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vzw_customer_support
Customer Service Rep

Hello, Mooches, and thank you for reaching out for support. I am here and happy to help! You can turn off Find My by navigating: Settings > Your Name > Find My and deleting the device. You can also remotely erase your device from Find My by signing into the Apple account you has attached to the device! Here is a link to help: https://support.apple.com/guide/icloud/erase-a-device-mmfc0ef36f/icloud. You can factory reset the device without having to activate it (unless wanted). Here are steps to help erase all content and settings: Settings > General > Transfer or Reset iPhone, then tap Erase All Content and Settings.

*Cheyenne

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Mooches
Enthusiast - Level 2

Thank you so much

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