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Iphone 11 losing call in middle of conversation. Can hear person calling but they cannot hear me

Propoint
Newbie
‎09-16-2022 07:41 AM

What can I do to correct issue of losing call in middle of conversation with Iphone 11. Only having this issue after installing updates

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vzw_customer_support
Customer Service Rep
‎09-16-2022 07:44 AM

We don't want you to lose any conversation while you are on a call. I would love to help. Is anyone else having this issue? Have you tried to reset the network settings to see if it improves? 

-Amber

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Propoint
Newbie
In response to vzw_customer_support
‎09-17-2022 03:23 AM

yes reset Network settings, rebooted phone, and even followed options on Youtube. Not having issue with Samsung S22 Ultra but only with Iphone 11

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vzw_customer_support
Customer Service Rep
In response to Propoint
‎09-17-2022 03:29 AM

Thank you for letting us know. Do you have HD Voice/VoLTE enabled on your phone?

BriannaL_VZW

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