Problem with text
ronheidip
Newbie

Not receiving text on my son's 5S

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vzw_customer_support
Customer Service Rep

Not getting text can certainly hinder your son's ability to enjoy his device, ronheidip. I hope to help you bring an end to that issue. I can see that he has an iPhone 5s. Can you share some other details about the matter? The things I need to know include when this started, if this effects all or some of the text messages sent to him, if he uses iMessage or SMS, and if he's able to get picture messages. Thanks!


DionM_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

9414nereida
Enthusiast - Level 1

Yes he use msm stare on the 4/11

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9414nereida
Enthusiast - Level 1

Sorry SMS for txt

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9414nereida
Enthusiast - Level 1

I have a Crack screen

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vzw_customer_support
Customer Service Rep

We want to get his phone up and running. Is the damaged screen on the iPhone 5s? Have you tried any troubleshooting steps?
CarleyR_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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