Oh no, cboyce65! We take this very seriously and would like the oportunity to furhter investigate and see what is going on with your device. In order for us to better assist, I would recommend to bring your device to a local Veriozn Wireless store, bring all power accessories with the device to the retail location, including: Any charging equiptment used with the devcie (e.g., in-box charger, vehicle power charger and desktop charger and/or stand). http://vz.to/1On0sS3 .
JorgeO_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!