Why can't I make or receive calls and texts?

[scarranza]

Why is my screen filled with lines?  Why can't I make or receive calls and texts?

@

[vzw_customer_support]

It definitely sounds like our full attention is needed here scarranza.  When did you start having these issues with your iPhone 5s?  Does your phone have any physical or water damage? Keep us posted it help.

YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!