billing
JFC4
Newbie

I have been charged a device payment amount of $2093.77 on my account that I did not authorize. Verizon just took the money. I had to go to my bank to get it reversed. But since the payment went through before I had it reversed it shows my devices paid in full and my device agreements have been deactivated. I am told there is nothing that can be done. They cannot change that the devices say paid in full and now I have to pay the $2093.77 or my account will be delinquent. I did not authorize this to begin with and I do not know what to do. I want my device agreements reinstated but I am being told that cannot happen. Someone please help.

Labels (1)
0 Likes
Reply
1 Reply
vzw_customer_support
Customer Service Rep

If an unauthorized purchase was made from your account please contact our Fraud Team. I am so sorry this has happened, but they can help get this resolved.

Fraud Team 888-483-7200 option 3 (Sun-Sat 7:00AM - 11:00PM ET)

*Heather

0 Likes
Reply