cant connect to Wi-Fi
Ayres
Newbie

why can't i connect to wi-fi on my cell phone please help me

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Ann154
Community Leader
Community Leader

Is it just your home wifi network? Have you tried connecting to a wifi hotspot elsewhere like the ones at Starbucks?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Ayres
Newbie

yes even at work it doesn't work? even when my friends and family come over they cant connect

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vzw_customer_support
Customer Service Rep

Here to help Ayres!

I'm sorry you're unable to connect to WiFi. I know how important it is to use whenever possible. How long have you had iPhone 4? Have you previously been able to connect to WiFi? What error do you get when trying to connect? The steps to connect are Settings> Tap Wi-Fi On> Select a Network> Enter information> Join.  Are you able to go through any of these steps?

Which software version do you have? You can view by going to Settings> General> Version

I look forward to your response, as it will help us understand exactly what's going on and what the next steps are to get your phone to connect to WiFi.

Thank you,
VanessaS_VZW

Follow us on Twitter @VZWSupport

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