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What will the process be to go from an iPhone XS using the eSIM to a new iPhone 11 using the eSIM?
With a physical SIM, you could just take it out of the old phone and put it in the new one. Obviously, it won't be possible with the eSIM to do that. Does Verizon have a procedure in place for this since the new iPhones are coming or will this be another learning curve situation like when the eSIM functionality was added to Verizon for the iPhone XR/XS/Max last year?
Solved! Go to Correct Answer
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All the QR codes are the same.
If you are an active Verizon user, make sure your current phone's IMEI is completely removed from your account, deleted!
They will then have to add the new one into your account, and then you can use that QR code.
So here's the exact process that I had to go through:
I originally had iPhone XS that is activated with ESIM (that was a whole other nightmare, last year).
I bought the iPhone 11 Pro unlocked from Apple and I brought it to the Verizon store immediately and told the person that approached me that I wanted to transfer my service from iPhone XS to iPhone 11 Pro.
The person gave a slight groan when I told him that the current service was ESIM - I just didn't want him to go thinking this was going to be easy like switching SIM card 😄
Anyway, he first thought it was going to be as simple as switching the IMEI numbers in my account. Of course, that didn't work and nothing worked, even turning off celular signal and rebooting the phone. He had just given up and had told me to get in touch with 611 because he couldn't do it.
But, to make matters worse, at this point, my iPhone XS also wasn't working. Naturally, I told him I wasn't leaving without a working phone and that he should restore my service on the iPhone XS.
This is when he came up with a plan to just remove my IMEI number completely from my account. Once that was completed, he came up with another idea to just try adding the new iPhone Pro 11's IMEI, instead. And voilla! That worked.
So he recapped that he needed to remove the original IMEI completely and add the new IMEI into my account.
And that's how I got mine transferred.
While this was going on, someone came in and talked to one of the other rep about switching his service to ESIM because he was going overseas and that he wanted to use the sim tray for while he was overseas. Instead of helping, the rep said that that couldn't be done and tried to sell him on the travel plan. SMH!
Moral of that last one is, there are a lot of lazy reps working at Verizon and that you really need to know how to talk to them.
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I ordered a new iPhone 11 to replace my XR and was wondering the same thing. I'm guessing it will be a call into Verizon and 4 different reps before we get someone that can actually help do the transfer.
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I think you are right. I'm on my 3rd call today, attempting to get this done. I just want to combine one of the numbers that's on my account to have two numbers on my new iPhone 11 Pro. The rep I just spoke to said it can't be done because both phones must be iPhones? That doesn't make sense to me. So she's transferring me to tier two. The rep(s) I spoke to today was saying it was an Apple issue... I just want to stop carrying two phones. It's the only reason I bought the new Pro. Ugh!
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I called earlier and spent about an hour on the phone, still no resolution but a ticket was created... Not sure when I'll be contacted to fix this issue. 😕
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I waited on hold for 40 minutes and got a good rep. It took a few attempts, but she was able to get things set up properly and the new phone has its eSIM active. I think it really is hit or miss on whether reps know what's going on. Why they don't have an automated process or simple online migration for this is beyond me.
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Lucky you, I'll try again tomorrow. Did they do anything special to get it working for you?
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No. They need to enter the eSIM imei and then send you a QR code to scan on the new phone.
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you are connected with esim on iphone 11?
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Yes. I am connected to Verizon via the eSIM in the iPhone 11 Pro Max right now.
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Awesome, have been trying since Friday. They state my IMEI for esim is not in their system. I had my XS Max connected same way previous, but they cant make this happen. They have tried 4 forms for adding my IMEI, still no go.
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That's terrible. This should be a simple process for them by now, but it still seems to depend on what rep you get and how much they know. I wonder what the reason is why your digital IMEI number won't stick in the system? I know when I first did this last year, it was a confusing issue as to how to get things to work, but you'd think they'd have this figured out now.
All I can suggest is call back in again. Detail what has been going on and that you've called several times. Make sure they start a case number so if they don't get it dealt with, you can call back in and use that case number to get a higher level support person. Good luck.
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I AM HAVING THE SAME EXACT PROBLEM!!!!!
They keep telling me the IMEI is not in thier system!
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i purchased mine through the upgrade program but selected at&t.
I wonder if. they were locked unintentionally.
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I don't think any of the IMEI2 numbers are in their system. I believe they have to add it as part of the process and then can send you a QR code to get your eSIM number set up. How many calls have you made to them? Sadly, I'd advise taking it to a Verizon corporate store if there's one near you.
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I am having the same issue. How did you get them to add your IMEI2 number? They told me this would take 24-48 hours.
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They've been telling something similar since Thursday/Friday, hbranum. They've submitted it (apparently) to DMD 5-6 times so far by my count. Each one promised a different time frame. One said 10-30 mins, most 48-72 hours, and another said 3-5 days. Just totally ridiculous to be out of service this long.
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Amazing how much the answer varies between each persons call. I don't know the specific process they have to go through, but my iPhone 11 Pro Max was the unlocked model, shipped directly from Apple, so the IMEI2 would not have been in their system. In a 15 minute phone call, they got the IMEI2 entered, generated a QR code that allowed the phone to activate the eSIM, I scanned the code and had service 100% functional on my phone. So, this leads me to believe that there is a relatively simple process that most Verizon reps are not able to replicate. I would suggest calling back in and asking for a higher level tech. Explain to them that this process does not take 24 hours based on other people's experience and that you need to talk to someone that actually understands what is required.
Verizon, if you're reading these posts, please help clear this up. Either post what customers need to specificially ask for when talking to reps, give us some kind of procedure reference to help your techs look up what must be done, or post the steps here to help us get service in a timely fashion. eSIM techonolgy with the iPhone 11 is supported on Verizon and it shouldn't take days of trying for people to get it active when we know it can happen in a 15 minute time span with a knowledgable customer service representative.
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If only I were so lucky OceanSurf! I've chatted with 3 different agents, called in and dealt with two agents, one tier 1 that tried to tell me I needed an AT&T QR Code - huh?! And one tier 2 that just resubmitted DMD. I can't even begin to count the number of agents that have looked at this via Twitter DM's. It has to be over 10 by now.
Below is the QR code that we're using that has been emailed multiple times and pulled directly from VZW Support site, they're all the same. When we scan it on our 11 Pro Max's all we get is "Cellular Plan Cannot Be Added" - "This code is no longer valid. Contact your carrier for more information."
OceanSurf, is the QR you used the same?
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Yes, I just went back to my email and downloaded the QR code to compare. It is indeed the same code. I'm honestly floored at the level of disconnect on Verizon's side. Sounds like I got very lucky to get a representative that understood how to make this work.
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Awesome, good to know it's the same. Now any more stuff they spout at me trying to pass the buck, I know it's their stuff.
I just tried to link twitter reps here:
I'm sure they're behind firewalled proxies, but they can't even load their own site?!
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All the QR codes are the same.
If you are an active Verizon user, make sure your current phone's IMEI is completely removed from your account, deleted!
They will then have to add the new one into your account, and then you can use that QR code.
So here's the exact process that I had to go through:
I originally had iPhone XS that is activated with ESIM (that was a whole other nightmare, last year).
I bought the iPhone 11 Pro unlocked from Apple and I brought it to the Verizon store immediately and told the person that approached me that I wanted to transfer my service from iPhone XS to iPhone 11 Pro.
The person gave a slight groan when I told him that the current service was ESIM - I just didn't want him to go thinking this was going to be easy like switching SIM card 😄
Anyway, he first thought it was going to be as simple as switching the IMEI numbers in my account. Of course, that didn't work and nothing worked, even turning off celular signal and rebooting the phone. He had just given up and had told me to get in touch with 611 because he couldn't do it.
But, to make matters worse, at this point, my iPhone XS also wasn't working. Naturally, I told him I wasn't leaving without a working phone and that he should restore my service on the iPhone XS.
This is when he came up with a plan to just remove my IMEI number completely from my account. Once that was completed, he came up with another idea to just try adding the new iPhone Pro 11's IMEI, instead. And voilla! That worked.
So he recapped that he needed to remove the original IMEI completely and add the new IMEI into my account.
And that's how I got mine transferred.
While this was going on, someone came in and talked to one of the other rep about switching his service to ESIM because he was going overseas and that he wanted to use the sim tray for while he was overseas. Instead of helping, the rep said that that couldn't be done and tried to sell him on the travel plan. SMH!
Moral of that last one is, there are a lot of lazy reps working at Verizon and that you really need to know how to talk to them.
