I'm trying to swap phones with someone on my account using the Swap Devices page in My Verizon, but after I click on the two phones to swap, I get an error message saying "we are unable to find the details in our system for this device." The two phones I'm trying to swap are a 2018 iPhone XR with an existing line and a new iPhone 12 Pro with a new line that I activated yesterday. Any idea what's wrong?
Tras, we are truly sorry to hear that you are having some trouble with this swap. Moving those phones around is absolutely something we can assist with. Please respond to our private message. LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hi, thanks for the response, but I didn't see it right away and I think the link to authenticate expired. Please send another one. Thanks!
I have read the thread and need to gain access to your account to assist you. Can you please send us a Private Message, so we can continue?
Help is here, jushanno! To clarify, are you looking to switch the IMEI numbers for your device? CourtneyM_VZW