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why can't unlock my IPHONE 6?
naonao5321
Member

Hi,I live in CHINA and has bought a US iPhone 6 on ebay. But I'm not able to activate the unit with my CHINA SIM-card. I have found out that the activation policy description for this unit says; US GSM/VZW N61/N56 Service Policy. Is there a way to get this unit activated with a CHINA SIM-card?

Please help me!

Serial No. [removed]

Activation Policy Details

Operation Id: [removed]

Applied Activation Details: US GSM/VZW N61/N56 Service Policy

Applied Activation PolicyID: [removed]

Bluetooth Mac Address:

First Unbrick Date:13/06/15

ICCID:

IMEI Number: [removed]

Initial Activation Policy Details: US GSM/VZW N61/N56 Service Policy

Initial Activation Policy ID

Last Restore Date:

Last Unbrick Date :

Mac Address :

MEID : [removed]

Next Tether Policy Details : US GSM/VZW N61/N56 Service Policy

Next Tether Policy ID : [removed]

Part Description: iPhone 6

Product Version: 10.1.1

Unbricked : false

Unlock Date:

Unlocked : false

Personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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1 Solution

Correct Answers
Re: why can't unlock my IPHONE 6?
Weth
Sr. Leader

I found the longer post. It can only be fixed by Apple.  Try using the info below.   There is nothing else to say, what I told you is the answer.  How to unlock an iPhone 6 Plus?

  • 26. Re: How to unlock an iPhone 6 Plus?
    SpireCopperYou may have experienced something similar to an issue that is a problem for some U.S. SIM Free iPhone 6/6s owners wanting to use their phones internationally. This problem is still going on and relatively unknown until people experience it. It appears to be an issue with iPhone 6/6s models that were offered as "Service Replacement" phones by Apple and assigned an "incorrect policy" from Apple's servers. (See below.) The error occurs when the Apple Server tries to validate the iPhone's IMEI number, there is a lack of synchronization between the databases of Verizon Wireless and Apple servers. The phones will work with U.S. domestic carriers but not with international SIMs when the user receives a "SIM Not Valid" alert. If the Apple customer support person you talk to is uninformed of this issue, what needs to be done is to escalate the case to a Level 2 Support Technician or a Senior Level Advisor who will agree to forward a request to the Apple's engineers who can fix it from their side. This is the only way to fix it by getting the "policy" corrected. When properly identified, what Apple will tell you is that you have "a replacement device with an incorrect activation policy" (which takes 30 minutes to 24 hours for engineers to correct). Sometimes the iPhone needs to be restored after Apple makes the change to the policy for the phone, before it will work with an international sim. Most people who have run into this issue get stuck in a loop where Apple tells them their phone is locked to AT&T or Verizon. (Yes, we all know Verizon can not legally lock phones.) AT&T or Verizon will accurately say the phone is not locked to their servers. The result is a frustrated phone owner. Unfortunately many find out only when they get overseas. The SIM Free iPhone "appears" to be locked "internationally" when in reality it is an Apple server setting that essentially acts like an international lock. It can require quite a bit of patience to be nice and persistent with Apple Customer Service, and repeated calls/visits to find someone who is open to the idea, since it is an obscure problem relative to the number of total Apple customers, but a large problem for those in need of international phone use. "Service Replacement" iPhone 6/6s appear to be identified by model numbers starting with an "N". Should someone plan to use the phone internationally, or want to get more value upon resale, it would be wise for anyone who has received a replacement SIM Free iPhone 6/6s to check their phone. This information is also good for future buyers of iPhone 6/6s who wish to use the phone internationally. There have already been cases where honest owners have sold their phone, not knowing it would not work overseas when the buyer has expectations of it working globally. Neither party is typically at fault, since the SIM Free 6/6s iPhones are promoted as unlocked to begin with. When contacting Apple Support, it is strongly recommended to provide the AppleCare+ work order created during the "replacement" and the "order number". This will ensure that the "replacement phone" has the same "policy" as the original phone to ensure that all International SIM's will work. Receipts from your original phone prior to the replacement might help also. The following information can be viewed with the aid of a reputable IMEI GSX (Global Service Exchange) checker for $1–2: The policy for the phone to work domestically and internationally should read:
    US Verizon LTE MM N61/N56/N51/N48/N42 = Fully Factory Unlocked for U.S. + Worldwide Use
    As opposed to something like:US GSM/VZW N61/N56 Service Policy = Unlocked Domestically / Locked Internationally Good luck, Spire

View solution in original post

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Re: why can't unlock my IPHONE 6?
Weth
Sr. Leader

This is from a bad batch of warranty replacement phones that had the wrong activation policy. It can only be fixed by Apple and you need to find someone that knows about the issue.  Verizon can't change it.  

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Re: why can't unlock my IPHONE 6?
naonao5321
Member

but apple said they don't locked any iphone ,only carrier can unlock it

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Re: why can't unlock my IPHONE 6?
Weth
Sr. Leader

You have to find third level support at Apple and someone that is willing to research or knows about this rare but frustrating problem. 

can you search on US version of Google?  Search N61 locked policy.  There are also extended posts in this forum from a year a go figuring this out.   Bottom line is only Apple can actually fix it.  All Verizon phones are sold unlocked.  These were insurance replacement phones that Apple gave the wrong policy. 

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Re: why can't unlock my IPHONE 6?
naonao5321
Member

I contacted Apple many times, they do not want to help me, they have said Apple will not lock the phone, my phone is locked by a carrier

0 Likes
Re: why can't unlock my IPHONE 6?
Weth
Sr. Leader

I found the longer post. It can only be fixed by Apple.  Try using the info below.   There is nothing else to say, what I told you is the answer.  How to unlock an iPhone 6 Plus?

  • 26. Re: How to unlock an iPhone 6 Plus?
    SpireCopperYou may have experienced something similar to an issue that is a problem for some U.S. SIM Free iPhone 6/6s owners wanting to use their phones internationally. This problem is still going on and relatively unknown until people experience it. It appears to be an issue with iPhone 6/6s models that were offered as "Service Replacement" phones by Apple and assigned an "incorrect policy" from Apple's servers. (See below.) The error occurs when the Apple Server tries to validate the iPhone's IMEI number, there is a lack of synchronization between the databases of Verizon Wireless and Apple servers. The phones will work with U.S. domestic carriers but not with international SIMs when the user receives a "SIM Not Valid" alert. If the Apple customer support person you talk to is uninformed of this issue, what needs to be done is to escalate the case to a Level 2 Support Technician or a Senior Level Advisor who will agree to forward a request to the Apple's engineers who can fix it from their side. This is the only way to fix it by getting the "policy" corrected. When properly identified, what Apple will tell you is that you have "a replacement device with an incorrect activation policy" (which takes 30 minutes to 24 hours for engineers to correct). Sometimes the iPhone needs to be restored after Apple makes the change to the policy for the phone, before it will work with an international sim. Most people who have run into this issue get stuck in a loop where Apple tells them their phone is locked to AT&T or Verizon. (Yes, we all know Verizon can not legally lock phones.) AT&T or Verizon will accurately say the phone is not locked to their servers. The result is a frustrated phone owner. Unfortunately many find out only when they get overseas. The SIM Free iPhone "appears" to be locked "internationally" when in reality it is an Apple server setting that essentially acts like an international lock. It can require quite a bit of patience to be nice and persistent with Apple Customer Service, and repeated calls/visits to find someone who is open to the idea, since it is an obscure problem relative to the number of total Apple customers, but a large problem for those in need of international phone use. "Service Replacement" iPhone 6/6s appear to be identified by model numbers starting with an "N". Should someone plan to use the phone internationally, or want to get more value upon resale, it would be wise for anyone who has received a replacement SIM Free iPhone 6/6s to check their phone. This information is also good for future buyers of iPhone 6/6s who wish to use the phone internationally. There have already been cases where honest owners have sold their phone, not knowing it would not work overseas when the buyer has expectations of it working globally. Neither party is typically at fault, since the SIM Free 6/6s iPhones are promoted as unlocked to begin with. When contacting Apple Support, it is strongly recommended to provide the AppleCare+ work order created during the "replacement" and the "order number". This will ensure that the "replacement phone" has the same "policy" as the original phone to ensure that all International SIM's will work. Receipts from your original phone prior to the replacement might help also. The following information can be viewed with the aid of a reputable IMEI GSX (Global Service Exchange) checker for $1–2: The policy for the phone to work domestically and internationally should read:
    US Verizon LTE MM N61/N56/N51/N48/N42 = Fully Factory Unlocked for U.S. + Worldwide Use
    As opposed to something like:US GSM/VZW N61/N56 Service Policy = Unlocked Domestically / Locked Internationally Good luck, Spire

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Re: why can't unlock my IPHONE 6?
naonao5321
Member

I  get this iphone from ebay, so i don't know the "replacement" and the "order"

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Re: why can't unlock my IPHONE 6?
Weth
Sr. Leader

keep trying with Apple, get the eBay seller to take it back, or sell it back to the US, which is the only place the phone will work unless fixed by Apple. 

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Re: why can't unlock my IPHONE 6?
naonao5321
Member

Can not contact the previous seller, I bought a year ago

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Re: why can't unlock my IPHONE 6?
Weth
Sr. Leader

I told you all the info you need to know. No other options.  Good luck.  I know it is not what you wanted to hear, but now you know the problem and the only known solution. 

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