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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
1x or 3G next to satellite?
Priyanka89
Enthusiast

I just switched to Verizon yesterday and there is only one bar for satellite and the internet is not loading at all at work. There is 1X or 3G next to it but the phone barely connects to internet. When I was with other phone company, I had full network where I sit. The zip code is 60056-2151. Please let me know if you can do something about this, because I am at work most of the day and need to have full network and satellite.

Thanks

Labels (1)
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Re: 1x or 3G next to satellite?
vzw_customer_support
Customer Support

Priyanka89,

Hearing about what is going on with your internet on your phone has us very worried. That zip code should have full 4G LTE coverage. How is your internet outside of work and which make/model phone do you have?

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: 1x or 3G next to satellite?
Priyanka89
Enthusiast

Hello

I have iPhone 6 Plus and the internet outside the work is 3g and the Verizon satellite is 3 bars.

Sent from my iPhone

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Re: 1x or 3G next to satellite?
Not applicable

what do you mean by satellite?

Re: 1x or 3G next to satellite?
vzw_customer_support
Customer Support

That's a bit odd, Priyanka89! We show this area should have 4G coverage. Do you know anyone else with Verizon in this area? Does their service work better, or do they have these same issues?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: 1x or 3G next to satellite?
Priyanka89
Enthusiast

Hello

I just asked couple of people in the building with Verizon and they said they do not get 4G network here. One also said it drains the battery so much because it is constantly searching for 4G.

Sent from my iPhone

Re: 1x or 3G next to satellite?
vzw_customer_support
Customer Support

Thanks for checking Priyanka89. That is odd, but we can figure this out. Please make sure LTE is enabled in Settings>Cellular. Have you been able to use 4G LTE at all? Outside, inside, at any location? Did you have this problem with your previous phone?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: 1x or 3G next to satellite?
Priyanka89
Enthusiast

Hi

Yes I have been able to use 4g LTE in other locations and at home when I'm not using Wi-Fi

Sent from my iPhone

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Re: 1x or 3G next to satellite?
vzw_customer_support
Customer Support

Thanks for clarifying. So it sounds as though there is moderate to no coverage inside the work place. Unfortunately, we are not able to guarantee coverage indoors since there may be building materials or equipment that may be affecting the tower strength.
We have some employers that have found the Network Extender http://bit.ly/Pkrl8a beneficial.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: 1x or 3G next to satellite?
Priyanka89
Enthusiast

It toggles between 3G and 1x

Sent from my iPhone

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