I Switched to Verizon in July. Received my phones july 6, in fact. I had a $200 rebate per phone line if I came back to Verizon. SO I did that, even though service is not great in this area. I just called as my rebate code isn't working. and was told I had to submit it by Aug 1. it is Aug 3. I didn't even get my phones till July 6. Rep said it was processed on July 1st enough though phones didn't arrive and I had plenty of time to submit in that timeline. I am so upset right now. we got duped big time. I brought all 6 of my lines back so expected $1200 rebates to help offset the billing. and the 5g in this area is the worst, non existent really. the rebate is expired and can not be used. that is the only information this Live Agent will text me. ridiculous. what can i do now?
I was promised two $200 gift cards when I switches from ATT to Verizon in April 2022. I gave the Verizon store representative my current email address and from that date forward all communications went to that address except for the email covering how to apply for the gift cards. That email was sent seven days after switching to Verizon to an old email address Verizon had on file. Because I did not receive the gift card email I did not take action in time and the two cards expired. The gift card email should have been sent to my current email address I gave the store rep when I switched service. Verizon customer service refused to accept responsibility and made me an offer to credit my account $200 not the $400 I am entitled to. How is it that the gift card email was not sent to my current email address. Makes one wonder. Shame on you Verizon.
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