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Does anyone know someone with the 5s on AT&T? Does the LTE/4G work better for AT&T? Ever since I got the 5 and now the 5s I have been having trouble with LTE on both of those phones. LTE works fine when I had the S4 but for some reason with the iPhone it is so crappy. HOW CAN I GET HELP WITH MY LTE FROM VERIZON?
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Pnhtricey, help is here! We can help make reception better on your device regardless to if it's a 5 or 5S device. We recommend that you reset the network on your device in Settings like this: http://vz.to/1bGG252 Next, you will need to power it off/on to soft reset it. Keep us posted and reach out to us if the issue persists.
LasinaH_VZW
Follow us on Twitter @VZWSupport
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Hey there pnhtricey,
I can assure you that you got the 5s on the best network. What zip code are you having these issues in? I'll take a closer look. Also try powering off and removing and reinserting the sim card,http://vz.to/1exwhat.
NicholasB_VZW
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The SIM was removed and reinserted and that did not help either. Hoping to get a new SIM card today and see if that helps my network issues.
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I do hope the new SIM took care of your concerns, Pnhtricey. We're still here to help if you need anything else for your phone or service.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport
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the new SIM card did not help either. I give up, I even factory reset my phone as the Rep suggested and that didn't help either. so ultimately I just turned off the LTE altogether .....
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Hi Pnhtricey,
Let's get to the bottom of this issue! I want you to enjoy the best possible service everywhere! Are the LTE issues in a specific location (home, office, school)? How many bars of signal do you see on the screen when LTE is not available? Do you have your phone in a protective case? If so, please remove from case, power off/on and test.
AntonioC_VZW
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the LTE is horrible at my work location which is on a military base. before the network settings were reset, i used to get LTE only one bar. when i went into the verizon store and the rep reset the network settings, LTE goes away on base and stays away until i leave the base. I really do not think has anything to do with it, but I will try it and see. I would rather be using my phone in a protective case since it is such a delicate phone.
testing.........
As i suspected. the phone came back on and LTE was no where in sight. I turned on LTE turned off the phone, removed the case and powered back on.