ALL PHONE SERVICE DOWN

[somdkids]

November 16, 2020

  We have two problems.  First, we reported not having caller ID and voice mail on our landline phone.  A technician was scheduled for an appointment at our home on November 9th, 2020.  No technician arrived, however.  Second, we tried to contact Verizon by phone today--November 16th, 2020.  Unfortunately, all our phone service is down today.  Our phones are all wireless.  The "landline" and hand-held phones are not operating.

  Please contact us today by e-mail.  Our e-mail address is:  [email address removed per the Verizon Terms of Service]

   Thank you.  We look forward to your reply,

[vzw_customer_support]

I understand your concern, somdkids. We would only be able to assist with your cellular service concerns. If you're having issues with your Home Service, you would need to reach out to Verizon Communication. They can be reached by calling 800-837-4966. 

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I'd like to continue working on your cellular service issues. How long has your cell phones not been working? Does the phone show "No Service?"