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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Accidentally Locked SIM

My friend accidentally locked her SIM card. She and her parents do not have internet access. How can I help them unlock their phone? Our Verizon store is closed and they haven't been able to talk to a representative

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Re: Accidentally Locked SIM
Customer Support

Does the customer have a prepaid or postpaid account? CheyenneS_VZW