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Accidentally restored settings from itunes
AWN123
Member

I accidentally restored settings from itunes. All my information/photos/contacts and more are gone. The phone now has all of my husbands information on it. It must have been taken from itunes? Is all my information lost? Can I get it back?

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Re: Accidentally restored settings from itunes
vzw_customer_support
Customer Support

I know how important your personal settings and media are AWN123! Was there something specific that prompted you to restore the device? That's unusual that your information would now be mixed up with your husbands. Did you ensure you weren't using the same Apple id? It's best to have a separate id for each user. iTunes is unique to Apple and our support is limited. Have you tried reaching out to them? http://tiny.cc/jfyg5w

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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Re: Accidentally restored settings from itunes
ttipgem
Sr. Member

Did you have a backup for your data somewhere?  iCloud?  On the computer?  Something like that?

If you have  a backup somewhere like that, then you should be able to restore your data.

If not, then you are likely out of luck.

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Re: Accidentally restored settings from itunes
vzw_customer_support
Customer Support

I know how important your personal settings and media are AWN123! Was there something specific that prompted you to restore the device? That's unusual that your information would now be mixed up with your husbands. Did you ensure you weren't using the same Apple id? It's best to have a separate id for each user. iTunes is unique to Apple and our support is limited. Have you tried reaching out to them? http://tiny.cc/jfyg5w

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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