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Activated my new phone a couple of hours ago and am not able to use it for making calls or texting. I'm a new customer and requested my old number to be transferred to the new phone. What am I doing wrong?
amandahh
Newbie
‎11-24-2014 04:11 PM

Anyone know what I can do?

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Re: Activated my new phone a couple of hours ago and am not able to use it for making calls or texting. I'm a new customer and requested my old number to be transferred to the new phone. What am I doing wrong?
vzw_customer_support
Customer Service Rep
‎11-26-2014 04:15 PM

amandahh,

Welcome to our wireless family! I am sorry to hear you are unable to use your phone and enjoy your new service. Let's get you some answers and get your phone in business. Did you receive a free Verizon Wireless text message stating your port in has been completed? Is your old phone turned off? Please share details.

KarenC_VZW
Follow us on Twitter @VZWSupport

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