Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post. Jump to solution.
Activating iphone 5s problems
batule11
Newbie
‎07-28-2014 08:49 PM

Hi, I recently received my replacement phone from Verizon and I tried Activating it but on My Verizon it says my service is suspended. When i call and follow the steps it just tells me to take out the sim card and put it back in, but it does absolutely nothing. Please help

Labels (2)
0 Likes
Reply
1 Solution

Correct answers
Correct answers are available for this post. Jump to solution.
Re: Activating iphone 5s problems
vzw_customer_support
Customer Support
‎07-29-2014 06:20 AM

Batule11,

Lets get that phone working ASAP! Please log in to My Verizon http://bit.ly/xB4iTc and select the option to Suspend/Reconnect your line from the left side. After your line is reconnected you should be able to power down the phone, turn it back on, and it'll activate automatically as long as the SIM card is in it.

SarahO_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Reply
2 Replies
Correct answers are available for this post. Jump to solution.
Re: Activating iphone 5s problems
hambone1995
Enthusiast
‎07-28-2014 08:56 PM

Do a live chat, and ask them to transfer you to the activation department.

0 Likes
Reply
Correct answers are available for this post. Jump to solution.
Re: Activating iphone 5s problems
vzw_customer_support
Customer Support
‎07-29-2014 06:20 AM

Batule11,

Lets get that phone working ASAP! Please log in to My Verizon http://bit.ly/xB4iTc and select the option to Suspend/Reconnect your line from the left side. After your line is reconnected you should be able to power down the phone, turn it back on, and it'll activate automatically as long as the SIM card is in it.

SarahO_VZW
Follow us on Twitter @VZWSupport

0 Likes
Reply