After downloading an email the body of the message will later dissapear replaced with "This message has not been downloaded from the server"

[Princecookie]

When I download an email everything is there including the subject line and the body of the email. When I go back later to the same message the subject line is there but not the body of the email. it's replaced with:"This message has not been downloaded from the server" Not all emails are affected and now my wife's phone is starting to have the same problem. It was happening on my iphone 4S and we both now have an iphone 6S plus running IOS 9.1.

[vzw_customer_support]

Missing email details would have me just as concerned too, Princecookie. Let's do all we can to get the messages appearing whole again.

Regarding the emails, are you using the default email program built in to your iPhone, or an application that is native to your email domain? (ex. Yahoo! Email, MSN, Outlook, etc)

NicandroN_VZW

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[Princecookie]

It's a Mindspring account if that's what your asking. Also, when I check the same email on my home PC the whole message is there, the subject line and the body of the email. It's only on the cell phone that this is happening.

[vzw_customer_support]

Thanks for confirming, Princebookie. Are you albe to access that e-mail , scroll down and choose the option to upload entire e-mail?

naHH
naH_VZW
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[Princecookie]

No, I don't have that option. If I need to see the email again I can get it on my home PC which doesn't have the problem.

[vzw_customer_support]

Princecookie, thanks for keeping us posted. You mentioned that you can access other e-mails with no problem. We can confirm that this isn't a network or phone issue. Let's try accessing that e-mail from the internet browser on your phone. Let us know if you still have issues accessing it.

LVZWnaHH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!