Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
After ios7 update phone doesn't get service

I know some other people have had this problem, but their solutions didn't work for me, so I thought I'd throw the question back out. I chatted with a Verizon customer service person yesterday and he said something about the update from Apple's end makes it so the Verizon network can't authenticate my phone. I've done several full factory resets, my wifi works fine, but I get no service and when I plug into ITunes it doesn't even recognize my phone number. The Verizon person I talked to said he'd send the bug to their engineers and it would be fixed in a few hours, but it's been a day and a half and nothing has improved. Thanks in advance for any help!

Labels (2)