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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Another Trade In Issue - Beware fellow VZ users
Dacho
Member

As others have experienced, I am extremely disappointed with Verizon and the trade in process. I take advantage of the recent promotion to upgrade and send back 3 phones. 2 get full pre-appraisal value and the 3rd phone for some unknown reason, I get significantly less. I sent back a non-damaged, working Iphone XR that was appraised at $800 with the special promotion and I end up receiving $460 instead. I've called numerous times to VZ customer support and nobody has an answer. The online trade in status tool does not provide any other information. A $340 difference is a big number. No explanation as to why is extremely troubling.