I activated my new phone on Sept. 30. It worked fine till Oct 5th. It crashed with a black screen. It wouldn't do anything. If I pushed the sleep button or the home button a few times Siri would speak up and tell me "there has been a mishap please try again in a little bit." It never cleared. I had to go to a fast food emporium to get internet access, log in to iTunes, then hold the sleep button and home button and plug in with a USB all at the same time. Not easy to do but I pulled it off. The next day it crashed three times and has crashed at least once every day since. Once in iTunes it wakes the phone up and you can check for updates, reset to original settings and such. This is bs. I am running the latest OS and it still crashes every day. I am paying verizon wireless a lot of money to have a device that is unreliable, crashes, and becomes useless without warning. They really need to get this sorted out.
Arizonajim,
Oh no, sorry to hear your phone is crashing and is causing you issues. Does your phone have any physcial or water damage? Did you notice this started happening after an app was installed? Please share details so we can further assist you.
KarenC_VZW
Follow us on Twitter @VZWSupport
Once I activated the phone, I used iCloud and downloaded my personal
"stuff" to the phone. Everything was working fine for five consecutive days
then the crashing started. Sometimes the screen is black but often as not
you can get to the home screen but have a blank screen when you open an app
or it will not proceed with opening the app to perform functions. It has
not been near water and hasn't been dropped. On Sunday Oct. 5 I used the
personal hot spot to access the internet in the morning then shut down
after an hour or so, leaving the hot spot function turned on. Later that
afternoon I tried to go on the internet and the phone was "frozen" with the
black screen and no functions at all. I called customer support and that's
when I did the "fast food visit" to get the phone back up. I did a restore
and everything came back. The next morning the phone was frozen again. This
has been happening everyday, sometimes several times a day. I been able to
get it back every time even when not making an internet connection, but I
have to open iTunes and plug in to USB while holding the home button and
sleep button and the phone will go to the white screen with the Apple logo
for a few seconds then every thing comes back. If I don't have my laptop
handy, I'm dead in the water. Not Acceptable!!!
On Mon, Oct 13, 2014 at 5:20 PM, Verizon Wireless Customer Support <
Arizonajim,
I am definitely sorry to hear your phone is acting this way. However, if you just received the phone on September 30th, you are within your 14 days Worry Free Guarantee. The device can be swapped out for a brand new device at your local Verizon Wireless store if it was purchased directly through Verizon Wireless. And by directly I mean via our website, a corporate Verizon Wireless store or via Customer Service.
KarenC_VZW
Follow us on Twitter @VZWSupport
Thanks. I will probably end up missing the 14 day window. I am traveling on
family business and will probably not be able to get to a Verizon store
till the 15th or a day later. I am guessing that the availability of a
replacement is probably pretty slim. I have a Verizon store about an hour
and a half away from my current location but they are closed by now and I
have some business in the morning that I can't miss. Sorry I didn't get
back to you sooner but it CRASHED AGAIN!!!! And it was purchased directly
through customer service. There should be a record of my calls this past
weekend calling for tech support on the problem.
On Mon, Oct 13, 2014 at 6:22 PM, Verizon Wireless Customer Support <
Arizonajim,
I completely understand not having time to stop at a store location. If you have the time please reach out to our Customer Service team as they can place the order for you as well. After the 15th day then a warranty replacement is what we will send you. No worries, just reach out to us when you have time so we can further assist you and ensure your phone is working as it should be.
KarenC_VZW
Follow us on Twitter @VZWSupport
Thanks, I will contact customer service in the morning and see what I can
do. I can try to get to a Verizon store before the end of the week, most
likely Wednesday. Since I am visiting family I have an address that it
could be sent to, but it isn't my normal or billing address so the store
may be the best option.
On Mon, Oct 13, 2014 at 7:04 PM, Verizon Wireless Customer Support <
Just an update: I contacted customer care and tech support this morning.
They think it is the phone and are shipping a replacement to me overnight.
Should get it tomorrow.
On Mon, Oct 13, 2014 at 7:09 PM, James Kelley <jimkelley.kelley@gmail.com>
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