Anyone got the iphone 13 pro max/256/blue?
Kyle35
Enthusiast - Level 2

Anyone got the iphone 13 pro max/256/blue?

 

I preorder on 9/19 for this model.

 

It is almost one month. Nothing recieve. Nothing notice.

 

Everytime, I contact verizon agent. They answer like a robot, you will know once your order update, or lie to me, give me a whatever date.

 

The sadest thing, my roommate who use att, they order the same phone after me, they received the phone yesterday.

 

If you guys real want to help the verizon value customer, please just tell them the turth, when they can receive the phone.

0 Likes
Reply
12 Replies
Kema217
Newbie

Hi I got the 1 TB pro max blue, ordered it on 9/24 and received it 10/7

0 Likes
Reply
Kyle35
Enthusiast - Level 2

Thank you for reply

0 Likes
Reply
vzw_customer_support
Customer Service Rep

I want to ensure that you are okay. Did you need any help with getting your phone? -Amber

0 Likes
Reply
Kyle35
Enthusiast - Level 2

Not ok. I reply you guys private message, but no any update and reply

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Kyle35, we are truly sorry. Our only goal is to assist and get details on your order. I do not see that we have received the private message back from you with the verification. Please respond to the next message so we may move forward. -LorenB_VZW f my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
Kyle35
Enthusiast - Level 2

I am so disappointed with your customer service. 

I placed the order on 9/19, today is 10/22.

No one could solve my order delay problem.

Keep lying to me.

Or send a message to me with no further updated and reply.

 

0 Likes
Reply
vzw_customer_support
Customer Service Rep

We never want you to feel this way about your experience. Please meet us in a Private Note, so we can investigate the order delay. *Bee

0 Likes
Reply
Kyle35
Enthusiast - Level 2

Yes.

You guys contact me by private message.

Confirmed my name and phone number.

Check my order status.

And just give me one answer: "You feel sorry about the delay, due to high demand, inventory shortage, we don't have a new phone for you."

I asked you: do you have an estimated date?

Your people told me "No I can't"

Does my problem seem to be solved?

Let me tell you:

I placed an order on 9/19, even ATT and Tmobile, whoever ordered on 9/19 from these two carriers, all have already got the new phone.

 

How come verizon could run out of stock for over a month?

How other carriers could get the cell phone?

You guys won't think about the problem and solve the problem?

 

 

 

0 Likes
Reply
vzw_customer_support
Customer Service Rep

As a value customer, it saddens kus to hear that you've not received your new iPhone 13 Pro Max Smartphone. I'd be disappointed too if I haven't received a status update on my order. We apologize for your inconvenience and we'd be more than glad to assist you in getting this matter resolved. Let's work together! 

 

-Robert C.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

As our valued customer, we’re here to assist you in any way we can. Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you  a Private Message on this topic:

 

http://spr.ly/6603J3UxD

 

-Robert C.

0 Likes
Reply
Kyle35
Enthusiast - Level 2

Robert

 

I appreciate you message me. But the system won't let me to reply you, it always say my privacy message is excess the limit.

 

I don't know how you can help me. I could let you review my account information.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

I see. I'm so sorry to learn of any issues in sending a Private Note to us. I'll send you another one, and if you can't reply to it, there are many other ways you can reach out to us. Just click here: http://spr.ly/6607JOhaB; -Jordan

0 Likes
Reply