Oh no! We're sorry to hear that happened and definitely here to help determine replacement options. Do you know if the line was insured? If so, you can file a claim with Asurion by dialing 888-881-2622 or by going online to www.phoneclaim.com. In the meantime, you can always activate a spare device if you have one easily from your very own My Verizon account http://www.verizonwireless.com/support/how-to-activate-device-video/.
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